Unlike cold calls, your incoming calls are much more likely to result in deals, so it's important not to miss out on interested customers. Increased sales and brand reputation depend on the correct processing. The most unsuccessful option is a dialogue with an operator, during which a potential client receives only laconic answers to his questions. Worse than that, there can be only the displeased intonation of the manager who answered the call, which demonstrates disinterest and being busy with other things. To prevent this and maximize the conversion from incoming calls, successful companies train employees to efficiently handle incoming calls. Let's talk about how you should talk to the people who call you to increase your sales. Tips, tricks, warnings, and more.